Gestão de pessoas: o perfil dos colaboradores, seu grau de satisfação e a opinião dos gestores

Abstract

The civil construction sector is very important to the economy and the infrastructure of a country, being responsible for thousands of direct and indirect jobs. Based almost entirely on manual services, it has in its manpower a great managerial challenge that serves as a watershed between good and bad results. Culturally, civil construction ends up being a legacy of knowledge passed on from father to son or even a temporary option until the emergence of a better opportunity, a fact that degrades the quality and excellence of services. Even though today, the reality of specialized professionals is increasing, there are still strong and decisive remnants that tend to aninstability of this important service. After listening to the managers and the executors of the services, which are the two ends of this flow, it was possible to understand the difficulties, since the results show the interest of the workforce in specializing and the need of managers to have a more qualified workforce, so that the gains can be profitable unilaterally and the results can get closer and closer to excellence. The impasse occurs, because the manpower expects companies to empower them, while they already seek employees with technical training.