OS IMPACTOS DO DESVIRTUAMENTO DO EXERCÍCIO DE DIREITOS NO CONTEXTO DA LEGISLAÇÃO CONSUMERISTA: UMA ANÁLISE DOS INSTITUTOS DO ABUSO DE DIREITO E DA LITIGÂNCIA DE MÁ-FÉ

Abstract

This work analyzes the impacts of the distortion of rights in consumer legislation, focusing on abuse of rights and litigation in bad faith. The research, conducted through bibliographic review and case analysis, reveals that despite the guarantees provided by the Consumer Defense Code (CDC), consumer rights are not absolute. The misuse of these rights generates negative consequences for both suppliers and the Public Administration. It is concluded that raising awareness about the limits of rights and promoting ethical behavior are essential to ensure more balanced consumer relations.